Viridian - Customer Care

goECO-SMART bundle

Customers who purchase any rate plan will be offered the option to buy goECO-SMART, an ecobee3 smart thermostat that enables customers to program and control temperature in different rooms in their homes. They can program the thermostat to know when they’ll be using specific rooms for maximum comfort. On average goECO-SMART can save customers up to 23% off their energy bills by reducing temps when they’re not home or in certain rooms. Customers can pay for the ecobee3 in one payment of $249 or through monthly payments of $9.99 for a 36-month term.Adding the goECO-SMART bundle to the minus-5 rate plan allows a customer to renew minus-5; customers who purchase the bundle in one payment have the ability to renew the rate plan for one additional yearlong term, while customers who choose the 36-month payment plan can renew the rate plan for the full 36 months, as long as minus-5 is still available.

Your new thermostat will come with temperature sensors to place around your home. It will use the information it receives from those sensors—thousands of data points in all—to tell whether or not you’re at home, and how to heat or cool your home in the most efficient way possible based on weather conditions and your preferred comfort settings.
Is the ecobee3 like a Nest?
The ecobee3 is better! The Nest just takes readings from the area around the device—which more often than not is a hallway. The ecobee3 monitors the rooms you’re actually using, for maximum at-home comfort and maximum energy efficiency.
Can I control and fine tune my ecobee3 settings from my smartphone?
Yes! Even from your laptop or tablet, if you’d prefer. Plus, because ecobee3 is constantly monitoring your equipment performance, it will send you an alert if anything is not working or working sub-optimally.
Is the ecobee3 hard to use?
Not at all. But don’t take our word for it. PC MAG said: "easy to install and even easier to program, and it's loaded with features... It's our new Editors' Choice for smart thermostats.”
When will I get my ecobee3?
The ecobee3 thermostat will be shipped by Earth Networks, complete with installation instructions, within 2-3 business days via UPS Ground. Customers can expect to receive the ecobee3 within 3-5 business days from the day it is shipped. Refunds are available within 30 days if the package is unopened.
What comes with the ecobee3?  
The box will contain the following items:
ecobee3 Thermostat
Remote Sensor with detachable stand
Power Extender Kit
2 trim plates (small and large)
Quick Start Guide
Installation Guide with wire labels
Mounting screws and drywall plugs
Double-sided adhesives
Can I install it myself?
Most people do! You can find installation instructions on the ecobee website at If you need help, you can find an installer in your area by calling ecobee support at 877-932-6233.
Who will help me if I have a problem?
One of ecobee’s friendly and knowledgeable support specialists will be happy to assist you. Simply reach out at or 877-932-6233.

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